Our Reviews

A great experience with AutoNation Chevrolet and my service consultant Jack Parzow. All services for that day were completed in a timely. Although there is still an issue with the check engine light coming on, Jack wasted no time in having me bring the Trax back in this morning. Jack Parzow and the AutoNation staff continue diligently working to resolve this issue.

Overall went well. The only issue was resetting the infotainment system profile and figuring out how to set it up again. No one knew when I picked it up

Good understanding

Professional, AutoNation actually listens to the customer's and always give 100 percent satisfaction.

it was ok

Oscar and Steph were very helpful during this procedure to get my car repaired

It was as I expect service to be for service, in at 08:00 and out before 9:30, Oil change and tire schedule

I was and am very disappointed in the service that I received on my last visit the this Chevrolet dealership. Unfortunately it was not the first time that they have provided subpar service. I have written a letter to the Service director, Mr. Andrew Kolbe. I'm hoping this issue will not have to be elevated beyond that. All the requested repairs were not performed on my vehicle were not dime. I was nickeled and dimed for every little thing. Something as simple a wiper blades and tire rotations were not performed. That leads me to believe if any of the work was actually performed. Not to mention, when the engine light came on again 2 days later for what supposed to have been repaired, but yet here we are. It was always very hard to reach my service advisor and I felt neglected and dismissed. So after spending nearly $1,200, my vehicle is not up to standard. It is just wrong and unacceptable.

Service was 💯 Completely Satisfied

Good customer service and everyone working together to help us with the process.

in and out in less than 2 hours

We had a great experience with Service Advisor Oscar and the entire auto mechanic team. We're so glad to see Oscar back—his professionalism and care make a big difference. As long as this level of service continues, I’ll remain a loyal customer. Thank you!

I left my car over the weekend to have a sensor repaired. Oscar my Service Advisor, took excellent care of my car. He reviewed my records to ensure that the sensor in question had not been replaced previously. In the last 8 to 9 months I had to replace all of my sensors, some multiple times. This is the last one to be replaced. I felt the charges were reasonable and fair. Thank you Oscar for the time and effort you put into providing good customer service.

Great experience with Darryl and Travis

The sales person told me the price for 2 Keys were over $600. I paid $900. Ridiculous.

Came through with what we originally requested

Wonderful customer service

Excellent customer service

I really enjoyed the service I got, but it took them 5 days to figure out what was wrong. I had a rental that I had to pay for and I let them know that. I will definitely come back but would like updates on what is going on with my car. I shouldn't have to call

My service advisor was excellent

Saidi was a good salesman, and the general manager provided legendary customer service

Excellent Service, we broke down on the highway far from home and were towed to chevy, they were super busy, yet somehow managed to fit us in same day and get us back on the road same day. Our service manager Angelika was so understanding and kind, our mechanic Greg, kept us in the know. Best service ever! We are so grateful.

I really appreciate the efforts to diagnose and correct the issue I'm having. The service department has shown a desire to fix it and is following up.

Check engine light again revealed lean engine, after exhaust manifold was already replaced. Techs tested car and found no problems this time. I appreciated not being charged this time. I was scheduled for a 3pm appointment, but there were 2 parked cars ahead of me and only one person at 1 of 4 computer terminals. They were busy and some folks were at lunch. Should have told me to leave my car in the evening and it would be looked at the next day.

Great overall experience

I came to get a new battery. Oscar and Jack were both helpful. Customer Service was great!

Very pleasant experience, salesman was upfront about everything

Let me tell you when I walked in David is the goto guy you want to see and have as an advisor he went above and beyond to help me with everything that my vehicle needs for something I thought was going to be a long wait was ver fast and efficient he was the one that made sure everything was done to perfection and conversed with me though the process and let me know what is going on when I go back David is the one that I will always have as my advisor and mechanic

My husband and I are longtime customers- buying new vehicles several times. Each visit at Auto Nation whether in showroom or service center has been pleasant. Staff professional, knowledgeable, and courteous. We will never go anywhere else. Recent oil change was 5 Star Service! Thank you. Donna Hof

Everything has been great from the moment we walked into the dealer. Would recommend to anyone

Came in for MSI, inspector failed vehicle for apparent leak found. Took vehicle to the dealership associated with vehicle brand and TRAINED technicians. Trained technicians asked if I upset the inspector somehow, because there was no evidence of leak.

My experience at AutoNation was great. The customer service representative Jack is outstanding. He made my collaboration with you guys very easy and pleasant. Way to go Jack!!😊

This was the absolute worst experience I have ever had with a service center. 1. Purchased a brand-new vehicle in December 2024 from the Autonation in Laurel 2. Took the vehicle in on May 27, 2025 due to a grinding noise it was making 3. Had to practically beg for a loaner vehicle; the service department had me call sales directly to ask for a loaner vehicle - even though mine is still under warranty and is only 5 months old. 4. When I dropped my vehicle off, they didn't even offer to bring a loaner to the service center. They told me I could walk over to sales and get it. Meanwhile, I had my son with me and had to carry a car seat across a main highway. 5. The loaner vehicle they gave me was nowhere near comparable to my vehicle, it was covered in cat hair and smelled like old cigarettes. 6. Between when I dropped it off (Tuesday May 27th) to Friday (May 30th), when I would call, they would tell me that they couldn't get the car to make the sound I was describing. 7. I escalated to a manager, who drove the vehicle and heard the sound right away. 8. The service center provided me with ZERO updates - and when I would call, they just keep stating 'we don't know where the noise is coming from' - it could be the transmission, or it could be the torque convertor. 9. The vehicle was being driven by someone in the service center - making stops at Costco and homes. I could see everywhere the car was going on the Chevrolet app. 10. Called on Monday June 9th and spoke with Andrew; he stated that they don’t know if they want to replace the transmission or rebuild it, but someone would be in touch with me when they decide. Andrew couldn’t give me a timeline. 11. Called on Monday June 9th and spoke with Muna – asked her to have the GM Sacramento Marcato call me – He never called. 12. June 10th – Spoke with Sacramento after calling back. He said he would find out what was going on and get back with me after his 1pm meeting. Never heard back. 13. June 11th – Texted Sacramento that I never heard back. He called me and said that it was a part that needed to be replaced, but he didn’t know the name of the part and would get back to me with the name of it. 14. June 12th – Texted Sacramento again because he didn’t get back with me on the name of the part. He said he would find out after his conference call. No response 15. June 13th – He replied and said, ‘I can confirm that the technician is addressing your vehicle currently’ and that Andrew, the Service Director would call me with specifics. No call from Andrew. I called Andrew in the afternoon, and he told me the part they ordered didn’t work – he thinks it’s a torque convertor, but they need to speak with GM first. 16. June 17th – Called for an update and spoke with David Fields. David stated that they have no updates and that they don’t know if it’s the engine or the transmission. David told my husband that they could have my vehicle for up to 6 months and then proceeded to hang up on my husband. 17. June 19th - Received a text message from an automated text that said 'take a look at the photos/videos uploaded. This showed a bad torque convertor. I spoke with Andrew, and he said the parts would be overnighted and it would be finished on Friday. 19. Between June 19th and June 23rd - no communication. 20. June 24th - I again reached out about the parts, and they said they didn't have any updates. 21. Texted on June 30th, July 1st, and July 3rd with no response back. 22. Called Sacramento to see if he could get an update on July 3rd. My husband was speaking with him, and he stated that the part that they needed to replace didn't help and the vehicle was still making the noise. As they were speaking, I received a text that the vehicle was ready to be picked up. 23. On July 3rd, I picked up my vehicle and the only thing that was offered for the inconvenience was a hat and a shirt. They gave me the vehicle back dirty - they could have at least put it through a car wash. 24. When I returned home from the dealership, my tire was completely flat. It had a massive screw in it; I am assuming it was from when they were driving it around. I will never purchase another vehicle from this dealership ever again and I will be sure that others don't as well! There is a major lack of professionalism and communication!

I was able to get an appointment right away. Due to the severity of my maintenance issue on my new Chevy Trax that I only had for 2 weeks, the service department was able to get me right in

Tienen buen personal al customer service, personas que se preocupan para a tender las necesidades de uno y lo mas importante que son amables y responsables …

I was told that th eparts to repai my ar is in. I took the day off of work to attend the appointment. Upon arrival, I learned that the parts are not in. The service provider that helped me, Angelika was very helpful and patient.

I have been to your service department four times after buying my Chev.hybrid car from you in 1919. I made an appointment with them at 9:00am. I got there and at 8:45 and waited in line with four people who were there waiting. After getting checked in I said I would wait for my oil change and tire rotation. At nearly 11:00 the receptionist came to say I needed two other things. I refused them. So at 1120 or so they said the car was done. I went to pay. I was quoted a price of 89.99 over the phone which now became 141.00. I will not return to Auto Nation again.

Excelente trabajadores y buen servicio.

Timely service. Professionalism,

I've been a loyal Chevy customer for 20 years and this was my first visit to this dealership. My experience from the very beginning was pleasant and professional. There was a small mix-up but Oscar made the correction and convinced me to become loyal customer.

Oscar and his team are AWESOME!! They listen to the issues I was having with the car. It was fix.

Fast service, very helpful ,friendly

Excellent service received from the team!

The experience this time was great the service advisor was great everything was perfect.

I was disappointed when I arrived because last week Jack told me he set a 7am appointment on Monday morning to get the recommended work completed. However, when I arrived David informed me there was no appointment for me in the system. Luckily David was able to squeeze me in and get the work completed.

Greeted upon my arrival. Friendly and welcoming. Always enjoy the coffee while I wait. Very clean bathrooms and nice/peaceful waiting area. Fast service provided. Job well done!

Apparently my leak was not fixed. I will be bringing it back on Monday with a nearly flat tire.

Was kept informed by my Service Advisor, Oscar Diaz, of the service status and provided my information of any other future service repairs that needed to be performed. Glad Oscar has returned and he was truly missed.

I've been going to Autonation Chevrolet since I bought my 2020 Chevrolet Equinox. Now I bring my Chevrolet school busses there as well, the service is great they keep me updated all three vehicles, far as what needs to be done and any recalls they might have.

Oscar was amazing, helped me with all my concerns and gave clear recommendations on upcoming services.

The Service Dept at AutoNation Laurel is top notch! The service advisors are ALL great especially D Fields! He takes the time to listen to my concern(s) when I bring my vehs for service.

First Time client. Warmly greeted by Jack. Explain the process and found my appointment quickly. Made coffee. Restroom facilities were clean and spotless. He advised me that the last oil change folks stripped the oil plug and car needed a new one. I agreed to replace it. Jack saved me $$$. I was in/out in about 90 minutes. Glad I waited for my car.....I'll probably be back.

The service advisor working that day was real moody I understand he was under the weather he should not have been working that day he sneezing coughing not covering his mouth real snappy with customers

Good service

Quality team!!

I appreciate everything you’ve did for me. That’s why will me back. Y’all are very professional. Thanks for everything.

It was great

Great experience as always Travis and Darryl are top notch !

I appreciated getting text updates

David and Kolbe got the job done.

We drove 5 hours to purchase a well priced 2025 Tahoe LS. Very satisfied with the salesman Andrew Bucien who I had contacted many times during the buying process.

It was fine.

I highly recommend Oscar as a service advisor very professional and knowledgeable. They made the experience stress-free and the service was completed quickly. Great customer service.

Short and sweet, I was in and out in less than two hours, that’s great service

I walked in to set up an appointment. Everyone was helpful

Autonation helped me get approved for a brand new suv! My credit was not the best and I had issues with my other vehicle, (which was paid off). Autonation was able to use that old vehicle and still got me approved. I appreciate everyone who helped make this happen! I am truly grateful!

Does not appear that you have quality control. My vehicle came in to fix squeaking noises from the wheels and they still squeak - audibly.

Customer service was excellent.

.

Check engine light is still on and they had my car for 2 weeks

I’ve been working with Jack for the past couple years. I’ve been very informative and helpful.

The service has gotten better since Oscar has returned. The mechanics are AWESOME. I have no worries about getting my car service here now.

My car was in the shop for a little over a week, and Oscar Diaz kept me updated while I was waiting for the parts to come in. Thank you Mr. Diaz.

I have told you already about my satisfaction with service, how many surveys do I need to fill out, yes you can publish my response

Again was quite pleased with professionalism and completed job.

good

Service Advisor very helpful. Oil change and tire rotation finished in record time. I've been a long time customer of Fox and will be back! Thx!

Outstanding communication and service. I would highly recommend Oscar and his team!

Wonderful buying experience. From start to finish, I didn’t feel pressured or rushed.

My service advisor Jack was very helpful and knowledgeable. He made my service run smooth and quick.

AutoNation provides great customer service and automotive care. Oscar, the customer service manager, is the BEST. My Equinox has never seen the inside of another shop and never will!

I really appreciate the consistency of keeping me informed about my car from the moment I had it dropped off. Respectfully, I really am amazed, it feels like I am driving a new car. It's a major difference on how it drives. I couldn't have picked a better dealership to buy a car that has the best advisor team and the best mechanics.

David is the best advisor i could ask. customer service on point. thank you guys for fixing the issue of my vehicle. i will always come back to this shop.

Excellent costumer services

Everything was great

Lucas and Lorenzo were amazing to deal with on the car purchase. I appreciate their kindness and understanding. Excellent representatives for your company!

Quick service and I like the idea of sending me a picture of my brakes mm, however, I thought they might have checked my antifreeze and windshield wiper fluids and possible fill them.

Jack Parzow was friendly and courteous, with good humor. Service was exactly what I requested, and the work was done in a timely fashion.

My past history with AutoNation has been good and not so good. I vowed to stop patronizing the Laurel location. They have been the only people to work on my vehicle. My service advisor Oscar is the best part of Auto Nation. He is a trustworthy individual, and I listen to what he tells me regarding service. He has never steered me in a direction I questioned later. There was a time he was not present, and I had serious issues. I picked up my vehicle without the service being accomplished. I spend quite a bit of money whenever it is needed therefore good customer service is imperative. Thank you very bringing Oscar back.

I come back because of my advisor Oscar. He has great customer service

Nice people

My experience at the dealership was extremely disappointing. Communication was poor throughout the entire process. I only received updates when I called, my service advisor never reached out first. My car was kept for about a month, and for the first two weeks no one could clearly explain what the issue was. This was especially frustrating because I had previously brought the car in for the same problem, and it was returned to me after a week with only the gas cap replaced, which clearly wasn’t the issue since my check engine light came back on two days later. Overall, the lack of communication, long delays, and failure to properly diagnose the problem made this a very negative experience.

I had a great experience; everything that was done to my vehicle was clearly explained.

Jack, was very pleasant and concerned about what needed to be done to my vehicle.

Oscar was very professional

They made me very comfortable and walked me through each step patiently making sure I understood not only the options for maintenance but my vehicle as well. They are great at their jobs and wonderfully patient with their customers!

Frustrating and long process to fix what ailed my Tahoe… only made tolerable by the clear efforts of your team. Effort appreciated!

Kind friendly and efficient

I never had a problem when taking my vehicle in for service.

Oscar is the best service advisor

Was quick and easy. The person I spoke to was very nice and friendly. Oscar

They kept my car almost 3 days and beginning told me it’s cover under my warranty and after 3 days they said we not check yet coz u hv to pay us diagnostic fee.. That’s y get my car back and give to silver spring dealer and they fix with out anything ..

Excellent customer service

I'm always greeted when I walk through the door. Oscar will greet you by your name, he keeps you in the know about what going on with the service of your vehicle. Oscar is very attentive to to each and customer he's assisting. I will only let autonation service my car.

Service was great and the people were very kind.

great service with awesome communication with the service manager, and thank you

They were quite busy on the day of my appointment; there were eleven cars ahead of mine. I was able to leave in an hour and a half.

My recent oil change visit at AutoNation was very positive overall. The staff was professional, the service was completed in a reasonable amount of time, and everything was explained clearly. The service advisor greeted me promptly, confirmed the work to be done, and provided an accurate estimate for how long the oil change would take. The waiting area was clean and comfortable, which made the short wait easy. I appreciated that my vehicle was ready when promised and returned in good condition, with the recommended services explained without any pressure or aggressive upselling. Based on this experience, I would feel comfortable returning for future maintenance.

My salesman Daryl was amazing.

Was great experience, fast a nice environment

From the first email I sent out , all the way until my tags were put on my new truck , the team at Auto Nation were Amazing! They all worked hard to help make the deal ! Thx to Cris , Rob and Kieth , we were really taken care of !

My rim is now dented and a new knocking sound after bringing the vehicle in for service. I'm not happy that I have to pay extra for a new issue started immediately after servicing.

Excellent. Knowledgeable friendly

Oscar Diaz is a great advisor. Really takes care if his customers.

Excellent

The actual work done was fantastic. All the staff was courteous and helpful. The problem is with your automated system. I scheduled my appointment with the GMC-Buick side of the company for 8:00 AM, Saturday Dec 13. That side of the business is closed on Saturdays, so I went to the Chevrolet side. Everything was fine and I had my vehicle back by 10:00 AM. At 10:30 I received a text message from "Anna" reminding me of my 8:00 AM appointment. I assumed it was a fluke and ignored it. At around 1:30 I received another text from "Anna" stating that they were sorry I missed my appointment and would I like to reschedule. Again, I ignored it. At around 4:30 I got a third text massage stating that my business was important to them and would I like to reschedule. I stated that I was present for the appointment and would not need to reschedule. I received another text thanking me and offering to assist with any other items I needed. Do your two sides of the business not talk to one another? I would like to think that if you book a Saturday appointment for the GMC side and it is not open on Saturdays, that you could check the Chevrolet side to see if the work was performed. While this was really nothing more than a nuisance, it does not instill confidence that you guys have a handle on technology.

Dave helped me quickly and efficiently

Happy to see Oscar Diaz back.

Great service team. Quick and efficient

It was inevitable that, after close to eight years, my car would need more than an oil change or new tires. What I like about AutoNation is that just do the work you need done without trying to upsell you, especially on services or parts that you can take care of yourself. Also, Dave, Oscar and Jack are really professional and generally nice guys that made my experience really easy.